topic Re: Manage Item Confirmations in Ask A Question for Albertsons

Manage Item Confirmations

RebeccaNichols — Tue, 19 Sep 2023 15:49:01 GMT

There is a delay in status resets using Manage Confirmations. What's the is the issue and when it be resolved? We have been waiting for over an hour. Thanks!

Re: Manage Item Confirmations

Montavio — Tue, 19 Sep 2023 16:40:01 GMT

Hi @RebeccaNichols! We appreciate you reaching out to the Community platform regarding this. There is currently a system backlog due to the amount of users and transactions in our systems at the moment. Though we do not have a precise time frame for the resolution, this issue is being investigated on our end.

We appreciate your patience as we work through this issue!

Re: Manage Item Confirmations

RebeccaNichols — Tue, 19 Sep 2023 17:07:24 GMT

Thanks for confirming. The backlog is still impacting this one reset. Please advise when it has been resolved.

Re: Manage Item Confirmations

CommunityJedi22 — Tue, 19 Sep 2023 18:10:51 GMT

Hello @RebeccaNichols . I discussed this with our Applications team who confirmed a backlog for AS2 transactions that would impact batch CICs. If your CICs were triggered from the GUI (IM) they would process. We are investigating to resolve the issue with batch transactions and its resulting backlog.