topic Re: SHDW1000External File Links could not be loaded into 1WorldSync Digital in Ask A Question for Albertsons

SHDW1000External File Links could not be loaded into 1WorldSync Digital

mvinkler — Tue, 05 Sep 2023 14:55:38 GMT

I am trying to get two of my products to sync into product introduction, but are failing due to the above error. How do I delete the external files?

Re: SHDW1000External File Links could not be loaded into 1WorldSync Digital

CommunityJedi22 — Tue, 05 Sep 2023 14:59:09 GMT

Hello @mvinkler If you are getting that error your company is utilizing the Image Shadowing functionality. In general, this means your external file links will be sent over in DAM when your item is successfully published to your trading partner. Can you check your item in IM and see if you have external file links listed? Are the links current and still good?

Re: SHDW1000External File Links could not be loaded into 1WorldSync Digital

mvinkler — Tue, 05 Sep 2023 15:04:16 GMT

I would like to have the files removed from the products as they are no longer relevant. How do I do that?

Re: SHDW1000External File Links could not be loaded into 1WorldSync Digital

JustinW — Tue, 05 Sep 2023 15:07:31 GMT

Hi, @mvinkler. I have replied to you on the steps on the following link about deleting the EFL.

https://community.1worldsync.com/t5/Discussions/cloning-a-GTIN/td-p/10033